Jun-3-2009

What is Marketing???

So, the big thing on everyone’s mind seems to be marketing. And frankly, if it’s not, it ought to be!

You ask, Why???

Simple, if you want to grow you business you HAVE to be willing to tell others about yourself and your service or they will never know what they are missing!

So, what the heck is marketing? Let’s define it, from the Oxford American Dictionary: Marketing is the ‘action or business of promoting and selling products or services, including market research and advertising.’

Selling is an integral part of marketing. It is not a separate subject that has nothing to do with marketing Selling is part of the marketing process.

The biggest problem that I run into with clients is that they do not have a marketing budget and even if they make money, almost by accident, they do not set aside money to further market themselves so they have more opportunities so they stay small and are reactive rather then proactive, about their business.

Next time I’ll explain a little more about how to be pro-active without spending an arm and a leg!

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Posted under Marketing
May-29-2009

Outflow =/or Produces Inflow

Let’s face it, all of us would like to make more money. Perhaps we’d like to buy a new car, or purchase an investment property, or maybe, take a nice vacation. It’s possible that what you really want is a ton of referrals.

If you really take a hard look at the above list, you will note that all of these things are an Inflow, they will somehow benefit you. One of the things I ask my clients to do when I cover this specific topic in my seminars is the write the word, ‘Desire’ in parentheses above the word, ‘Inflow’ in the above equation and the word, ‘Interest’ above ‘Outflow.’

In case you didn’t know it, genuine interest in your client or prospect is the cheapest form of outflow you can make.

What is wild about this is that if you are dealing with a client and all you are thinking about is the commission you will earn when you close the deal, no matter what you say, the client will instinctively know that all you really care about is that darn commission and they will fight you every step of the way.

However, if you really care about the client, and do NOT look at them as a big dollar sign, they will feel this and be much more willing to work with you to overcome any objections they may have.

The next time you meet with a client, be very certain that you like them and can be interested in helping them achieve their goals. Be willing to walk away if this is not possible.

You will both be happy that you did!

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Posted under Marketing
May-13-2009

The First Step to Success is…

The First Step to Success is Your Business Plan

It all starts with your business plan.
Your business plan is the foundation and blueprint for your success.

Your business plan is not something that you write as an exercise and put in a drawer.
It is a living, growing, developing and changing document that you must constantly keep in mind, re-visit, edit and add to.

If you want to have a business that grows and succeeds, you simply must start with a business plan.

If you don’t have a business plan you don’t have a business.

It doesn’t have to be complicated and it doesn’t have to take you a long time to create.

But if you don’t have one, you don’t have a business.
At best, you have a job.

How to write your business plan
Keep it simple and don’t worry about it or make it complicated.
It’s your plan and you can always change it.
Remember, it is a living, growing document.

Product or Service
First, you want to clearly define your product or service.
And you want to define exactly who your target market is.
You want this specific and clearly defined.
“Who am I selling to and what am I selling to them that they WANT and need?”

If you try to be all things to everyone, you won’t succeed.
You need to identify and define a specific target market or niche that you can provide and sell a product or service to that they want and will pay you money for.

An example of what this is not: “My target market is elderly women and I’m going to sell them tatoos.”

Answer this question, “What does my business deliver to my clients/customers that has value and worth what they pay me?” or, “What exactly do I give my clients or customers in exchange for what I get paid?”

Examples:
For an entrepreneur or business owner: “A growing, profitable business.”
For a real estate agent that sells homes: “A home sold at the best price in the least amount of time” His target market might be a geographical farm, senior residential owners, etc.

Metrics
These are the key things that your are producing in your business that are measurable.
These are your statistics – numbers you can put on a graph and see if things are going uphill, downhill or sideways.

Statistics are like the dashboard in a car. It’s how you know how fast you are going or what you are trying to accomplish. Baseball players keep statistics. Most companies do it. You have to treat your business like a business and one of the ways you do that is to monitor key metrics – statistics.

Figure out what the key statistics are that you need to monitor. Try not to have more than 4 or 5 at the very most because you don’t want to be overwhelmed by the number of statistics you have to keep.
Examples:
Income
Net Income
# of prospects
# of customers
# of appointments.

Vision

You now want to get a clear, specific vision of what your business will be when you have built it out to a level higher than it is now. We aren’t looking at the ultimate here. Just a picture of what it will be like when it has reached a specific achievable level above what it is now – maybe a year from now. A vague goal such as, “I want to get rich” or “I want to be really successful” will not get you where you want to go. It is too general. You need to have a very specific detailed outcome that you envision. Know your outcome and begin developing a plan to get it in the planning steps. This should be something that you KNOW deep down and deeply believe is achievable.

You want to visualize it as if you are there. “My business is now doing $40K a month. I have one employee. My clients/customers are routinely pleased beyond their expectations… etc.”

Write this down.

This gives you a comparison point for looking at your business as it is now. It will give you some ideas for what specific steps you need to take to move toward your goals.

Goals

Next is your goals.
You are 100 times more likely to achieve your goal if you put it in writing rather than keeping it in your head.
These can be one-year goals, three-year goals or five-year goals.
For example: “In three years, I want to have a million dollar a year business.”
You can then figure out sub-goals that are steps toward achieving your long-range goal.

Purposes

Then figure out what your purposes are.
Your purposes are on-going.
You should be able to see that you are working on or fulfilling your purpose every day.
These are the reasons you are doing what you are doing.

This is not “To make me a lot of money and give me a lot of free time.”
It is the purpose for your business.

Examples:
“The purpose of my business is to exceed my clients’ expectations.”

A real estate agent: “To help first-time buyers get the best house for the best price.”
A dentist: “To help my patients get and maintain optimum oral health and a beautiful smile.”
A merchant services agent: “To help merchants save money and make more money with merchant services.”

Plan
Now you are ready to write your plan.
It doesn’t have to be complicated or take a long time.
Remember, you can always revise it or change it or even throw it away and make another plan.

This is your system or scheme of how you are going to accomplish your goal, fulfill your purpose and produce, sell and deliver your product or service. This is where you work out and write down how you are going to reach your goal and accomplish your purpose.

You can even sketch it out on a napkin.

This is the layout or design of your business – your business model.

Program

Now you want to write out a series of steps to achieve your goal or a sub-goal.
Your goal might be something that you want to achieve in five years.
Breaking it down into chunks, or sub-goals,  you can see the major things you have to achieve on the way.
The sub-goal you want to go for to start out might be a milestone you want to hit in one month or three months.


Summary

Look over your business plan on a regular basis to make sure you are making progress on the steps of the plans and programs you set out.

You might need to course correct or change a few things as you go along. Nothing is cast in stone.

Let’s say you are launching a space shuttle toward the moon. You have a certain trajectory but the people at Houston are constantly changing the speed and direction of the ship as it is going toward the moon because it doesn’t stay on course exactly. So they have to do a booster here or a booster there so that it is going to hit its mark.

Come up with your big plan. Then break the it down into small do-able steps. And those are your program steps.

I could go into a lot more detail for each of these steps but here are the simple steps:

1. Clearly define your product or service and your target market.

2. Write down a few, key metrics to keep.

3. Write down your goals and sub-goals.

4. Write down your purpose.

5. Write your plan.

6. Write down a step-by-step program to achieve your first sub-goal.

7. Get to work on your program.

8. Keep a log of your metrics.

9. Re-visit your business plan often. It is your blueprint for success.

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Posted under Business Planning
May-2-2009

How to Keep Your Clients & Add More!

Fact: It costs 5 to 8 times more to get a new client than it does to keep an existing client.

Fact: A happy client will tell 2-3 people about you and your awesome product or service. An unhappy client will tell as many as 10 people how dissatisfied they were with you and your service.

With that in mind it is extremely important to keep your existing clients very happy. Here are 10 sure fire ways to do that!

1. Confidence is the ultimate ingredient in selling – Your client must understand that he can count on YOU, not some customer service rep within your organization. They must feel confident that you will be there for them, reassuring them that they were right to put their trust in you.

2. Take entire responsibility for your client – Once you have closed the deal, tell your client that NOW is when your job starts. Too many salespeople consider that the job is done once all the paperwork is signed and the money is collected. Bbut top salespeople consider that they’ve only just begun!

3. Communicate regularly with your clients, current and past – Regular follow-up is imperative. Whether it is faxes, phone calls, emails or a visit, you need to stay in touch with all of your clients. I recommend mailing monthly and calling quarterly. It’s truly up to you. The main thing is to be consistent!

4. Have your happy clients sell you to others – Always check with your client to ensure that you are exceeding his/her expectations. If you are, ask for referrals. If you aren’t, find out why and get back on track with them so that you can get referrals on the next visit!

5. Always confront and handle ANY upset which occurs – Never let a client stay unhappy with you and your product or service. Find out what is going on and handle it immediately!

6.Keep informed and interested in your clients – Know what’s happening in the market and share that information with them, especially if you feel it will help them grow their business.

7. Avoid ‘false sales’ which can crash your morale – If your newly acquired client suddenly has second thoughts, find out what is going on immediately and take them back to their original reasons for moving forward. Never let them go, if they were closed once, they can definitely be closed again!

8. Make your customers your ambassadors - Don’t hesitate to ask for referrals and be sure to get a testimonial right there as soon as you close the deal. You’ll be glad you did!

9. Keep your database updated – as soon as a client changes there email, mailing address or numbers, be sure you take the time to update your records. You’ll be glad you did. I have been guilty of this one and could kick myself as I lost the data and have lost touch with someone I really cared about!

10. Remember: Communication is the universal solvent – It is your greatest success tool -  this thing called communication. Use it to help you and your clients and you will never go wrong. The wrong thing to do is nothing. Whenever an upset occurs find out why immediately and talk through it until there is resolution! You and your clients will be happy you did.

Good luck!

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Posted under Selling